FREQUENTLY ASKED QUESTIONS
Your first session
What can I expect from my first session?
Your first session will begin with a short consultation where we talk through how you’re feeling and any areas of tension or concern. From there, I tailor the treatment to you. While massage isn’t a substitute for medical treatment, it can help to ease tension, support recovery and improve overall wellbeing.
How do you tailor each massage?
I tailor each treatment around how you feel on the day. I draw on a range of techniques, including deep tissue, myofascial release, warm bamboo and full body massage, adjusting the pressure, pace and focus as needed.
What should I wear during the massage?
Please ensure you are wearing underwear during your massage.
You’ll be draped at all times, with only the area being worked on uncovered. If you prefer to remain more clothed for comfort, that’s absolutely fine, though it may limit some techniques.
Do I need to provide parking?
In-home setup
Do you offer couples massages or multiple bookings in one home?
Yes. Two people in the same household can book consecutive sessions under Restore Together or Rebalance Together. Each person receives their own tailored treatment and short consultation within the same visit.
How much space do I need for the massage table?
Please allow around 2.5m x 2m of clear floor space for the massage table and for me to move comfortably around it.
Do I need to provide anything?
Please provide two large bath sheets and a clean, calm space free from distractions. I’ll bring everything else needed for your treatment.
Do you charge for travel?
All prices include travel within my main service areas. A small surcharge may apply for locations outside of my service areas.
I have pets at home, is that ok?
Yes, that’s absolutely fine. I’m comfortable working around pets.
Bookings and Payments
Can I reschedule or cancel my appointment?
Yes – bookings can be changed or cancelled 24 hours in advance. Late cancellation and no show fees may apply. Please provide as much notice as possible so the space can be offered to another client.
How do I pay?
All payments are made securely online through Timely. Please note that cash payments are not accepted.
What happens if I’m running late?
Please let me know as soon as possible. I’ll always do my best to accommodate where I can, but sessions may still need to end at the scheduled time to avoid delays to other clients.
Can I book for someone else?
Yes. Please enter the indivudal’s name and contact details when booking.
Health and wellbeing
I’m feeling unwell — can I cancel my appointment?
If you’re feeling unwell, please get in touch at the earliest opportunity. Massage isn’t suitable while you’re ill, and we can reschedule your session once you’re feeling better. Any cancellations within 48 hours due to illness will be reviewed individually in accordance with my Booking & Cancellation Policy.
Do you use nut oils?
No. I only use non-allergenic carrier oils, and my linens and equipment have not been exposed to nut oils.
If you have any allergies or sensitivities, please let me know before your session so I can make appropriate adjustments.
Do you use aromatherapy oils?
No, I don’t use essential oils. I work with high quality carrier oils instead, which are organic, ethically sourced and suitable for sensitive skin.
I have a health condition, is massage suitable for me?
This depends on the condition, but many people can still receive treatment. We’ll go through everything during your consultation and tailor the treatment accordingly. If you’re unsure, please get in touch before booking and I’ll be happy to advise.
What if you (the therapist) are unwell or unable to attend?
In the unlikely event that I’m unwell or unable to carry out your treatment, I’ll contact you immediately to rearrange or refund your booking in full. Your wellbeing and safety always come first.
Do you offer pregnancy massage?
Unfortunately, I am not currently qualified to provide pregnancy massage. Postnatal massage may be offered from 6 weeks after birth, provided you’ve received medical clearance and there were no complications. If you are unsure, please do get in touch.
Ready to feel lighter?
Treatments shaped around you
All appointments are booked securely through ClinicSense.
If you need any help with the process, please feel free to contact me on 07375 313 628 or email sarah@holisticnomad.co.uk.