Booking & Cancellation Policy

I understand that your plans may change. The following policy is in place to respect both our time and ensure fair treatment. 

 

Booking Confirmation 

• All appointments must be booked and paid for in advance via ClinicSense.

• Bookings are only confirmed once payment has been received. 

 

Cancellation & Rebooking 

• 48 hours’ notice is required for cancellations or to reschedule an appointment. 

• Cancellations made with less than 48 hours’ notice may not be eligible for a refund. 

• If you are unwell or experience an unexpected event within the 48-hour window, please get in touch as soon as possible and we will discuss the best way forward.

 

No-Shows  

• If you fail to attend your appointment and do not provide any notice, no refund will be issued. 

 

My Responsibilities 

In the rare event that I am late, I will: 

• Offer to complete the full massage if time permits. 

• If the full treatment cannot be completed a full refund will be given. 

• If upon arrival I deem the treatment environment unsafe or unsuitable to proceed, the appointment will be cancelled and a full refund will be issued. 

 

Your Responsibilities 

• Ensure the massage space is private, clean, safe, and allows for access to hand washing facilities. 
• Let me know in advance if parking and access details need to be shared.
• If your treatment is terminated due to inappropriate behaviour or poor conduct, no refund will be issued.